Shipping policy

Shipping Information

• We currently offer our signature cookies for nationwide shipping via UPS. 
• We bake our cookies fresh and ship out Mondays & Wednesdays. You will be prompted to select your preferred shipping date at checkout. 
• Please allow up to 4 business days for your order to be delivered (also based on your selected shipping rate). 
• To cancel an order, please do so at least 48 hours before your ship date by emailing support@fromkora.com with your order number in the subject line. Refund requests received after the 48-hour deadline will only be eligible for a 50% refund of the retail price, excluding transaction fees.
• We take complete care in packaging each cookie for shipment using packaging materials and sturdy positioning. Once the package leaves our hands we cannot guarantee how they will arrive to you. If any breakage occurs during shipping, NO refunds will be issued. If you would like to purchase insurance to cover any accidents caused by UPS, please let us know immediately.